Enterprises build advanced, cloud-based security architectures as AI makes both attacks and defenses more effective and efficient, ISG Provider Lens® report says
SYDNEY--(BUSINESS WIRE)--$III #AI--A growing number of enterprises in Australia are taking a centralized, cloud-based approach to cybersecurity amid rising threats, many of which involve AI, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. 
The 2025 ISG Provider Lens® Cybersecurity — Services and Solutions report for Australia finds that Australian organizations face increasingly sophisticated, AI-powered attacks but are hobbled in defending against them by overlapping cybersecurity solutions that fail to share information with each other. Many companies are simplifying their defenses while adopting AI tools for more effective, efficient security.
“While AI is starting to significantly change the way Australian companies operate, in the wrong hands, it can also cause serious harm,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “Fortunately, service and solution providers are using AI to help enterprises detect and prevent attacks.”
Use of AI can expose organizations to malicious interference in the training of AI models, which can make models less reliable or cause them to produce biased or inaccurate predictions, ISG says. Organizations in Australia are also increasingly concerned about a growing category of threats enabled by generative AI, especially through voice cloning and the creation of deepfake images, videos and audio clips. These can be used to steal money, extract sensitive information and damage reputations. Narrative attacks use these methods to create false or misleading narratives, including spreading misinformation about vaccines or elections.
In response, Australian companies are strengthening identity protection and integrating AI into security operations, the report says. GenAI and agentic AI are increasing the efficiency and productivity of security teams and helping enterprises address the shortage of cybersecurity skills.
Cloud security has emerged as a top priority for cybersecurity leaders in Australia after companies rapidly migrated to the cloud to enable remote work during the COVID-19 pandemic, ISG says. Security was often a secondary consideration in these transitions, so organizations kept traditional perimeter-based cybersecurity architectures in place. Now, many are taking a more distributed approach, focusing on endpoints and preventing cloud misconfigurations and vulnerabilities.
Enterprises in Australia have often ended up with multiple tools for endpoint detection and response (EDR) and identity and access management (IAM), along with many dashboards that lack integration, the report says. Increasingly, cybersecurity leaders in these companies are narrowing down their defensive systems to one or a few cloud-based platforms.
“Australian companies are trying to do more with less in cybersecurity,” said Andrew Milroy, lead author of the report. “Reducing complexity, minimizing overlaps and engaging with a core set of qualified partners helps to mitigate risk.”
The report also examines other cybersecurity trends in Australia, including rising expectations for data retention and the recent extension of national cybersecurity requirements to more industries.
For more insights into the cybersecurity challenges facing Australian enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens® Focal Points briefing here.
The 2025 ISG Provider Lens® Cybersecurity — Services and Solutions report for Australia evaluates the capabilities of 97 providers across six quadrants: Identity and Access Management (Global), Extended Detection and Response (Global), Security Service Edge (Global), Technical Security Services, Strategic Security Services and Next-Gen SOC/MDR Services.
The report names IBM as a Leader in five quadrants. It names Accenture, CyberCX, Deloitte, DXC Technology, Fujitsu, HCLTech, NTT DATA, PwC, Thales and Wipro as Leaders in three quadrants each.
Broadcom, EY, Fortinet, Infosys, Kyndryl, Microsoft and Palo Alto Networks are named as Leaders in two quadrants each. Cato Networks, Check Point Software, Cisco, CrowdStrike, CyberArk, Forcepoint, KPMG, ManageEngine, Netskope, Okta, One Identity (OneLogin), Ping Identity, SailPoint, Saviynt, SentinelOne, TCS, Tech Mahindra, Telstra, Trellix, Trend Micro, Versa Networks and Zscaler are named as Leaders in one quadrant each.
In addition, TCS is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. AC3, BeyondTrust, HPE (Aruba) and Sophos are named as Rising Stars in one quadrant each.
In the area of customer experience, PwC is named the global ISG CX Star Performer for 2025 among cybersecurity service and solution providers. PwC earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
The 2025 ISG Provider Lens® Cybersecurity — Services and Solutions report for Australia is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Contacts
Press Contacts:
Laura Hupprich, ISG
+1 203 517 3132
laura.hupprich@isg-one.com
Julianna Sheridan, Matter Communications for ISG
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